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Technical Support Specialist

Peterson Sullivan is a Seattle-based CPA and advisory firm with a passion for providing exceptional expertise, communication, and client service to publicly traded and closely held middle-market companies, nonprofit organizations, and high net worth individuals throughout the Pacific Northwest and internationally.

We are pleased to be recruiting for an IT Technical Support Specialist to join our team!

The IT Technical Support Specialist (TSS) provides front line support to end users on a variety of issues. Through the use of an incident management system the TSS acknowledges, identifies, researches, and resolves technical issues and requests as the first point of contact.  The TSS maintains ownership of incidents through their life-cycle to track, monitor, and document all work performed to ensure timely resolution.  Excellent customer service skills are a must as the TSS works directly with end users to assist with technology requests and resolve technical issues. After hours support during tax season, including weekends and occasional evening are required. 

Qualifications:

  • Strong interpersonal and communication skills.  Ability to write clear correspondence or memos.
  • Ability to effectively present information in one-on-one and small group situations to clients and employees of the organization.
  • Ability to apply common sense and understanding to carry out instructions furnished in written, verbal or diagram form.  Exhibit critical thinking and analysis skills.
  • Ability to identify and repair software and basic hardware problems.
  • Demonstrated above average technical aptitude and the ability to prioritize and meet deadlines.
  • Exhibit motivation to learn about new products and technologies.
  • Able to convey technical issues and material to a non-technical audience.
  • Ability to work in a team oriented/collaborative environment.
  • Able to handle confidential information in a reliable manner.

Education and Experience:

  • Requires a bachelor's degree or equivalent from college or technical school;
  • One year related experience and/or training;
  • Or equivalent combination of education and experience

At Peterson Sullivan we offer a flexible, team-oriented work environment, great company benefits, and a competitive compensation package.  We are proud to be an Equal Opportunity Employer.

Visit our social media pages to learn more about PS!

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